Security at Octopus Energy
Questions about security
If you have questions about the security of our products and services, you can always get in touch, and our friendly customer service teams will be happy to help.
Not sure if it's really us? Take a look at our advice on spotting genuine emails, and what to do if you receive a fake one. If in doubt, give us a shout!
Questions regarding your account
If you have a security-related question or concern with your energy account, please let us know, and our friendly customer service teams will be happy to help.
Reporting a security issue with our services
If you think you have found a vulnerability or security issue with our services that we should know about, please report this to our Vulnerability Disclosure Program via HackerOne, or by reaching out to our security engineers using security.disclosure@octopus.energy.